RETURN

Right to return

You may return merchandise (certain items are excluded*) you have received without indicating any reasons within a period of 14 days. The period commences upon receipt of this notification via e-mail, but not before the customer has received the merchandise (in case of a recurring delivery of merchandise of the same kind not before receipt of the first partial delivery), and equally not before we have fulfilled our obligation to provide information according to Article 246 § 2 in connection with § 1 section 1 and 2 of the Introductory Act of the German Civil Code (EGBGB) as well as our obligations according to §312e section 1 clause 1 German Civil Code (BGB) in connection with Article 246 § 3 EGBGB.

* Pearl Pieces from Heaven&Hell collection are an equivalent to jewelry and can not be returned for hygiene reasons. But in case of a fit issue, we offer you to make one-time adjustments for free. Therefore we ask you to send an email with detailed description & photos of what should be adjusted and to send it back to our office. In any case you will bear the costs and the risks of your shipment (we highly recommend to send the parcel tracked). The adjustments will be made within
7-14 days after receiving the goods. After the adjustments have been done, we send the adjusted pieces back to you in a tracked parcel. 

The return shipment or the return request must be addressed to 
Vanessa Baernthol, Marschallstrasse 11, 13585 Berlin, Germany.

Consequences of a return

In case of an effective return any payments received or, if applicable, any benefits achieved by use of the goods must be returned by both parties. In the event that the goods have deteriorated or for use (i.e. benefits from use), which cannot be reimbursed fully or partially or only in an impaired condition, you will have to pay an appropriate compensation.

You will only have to pay compensation for a deterioration of the goods or for any benefits achieved, if the use or the deterioration is the result of handling the merchandise in a way that exceeds the assessment of its attributes or functionality. “Assessment of attributes or functionality” is defined as testing and trying out the respective merchandise, as it is possible and common in a shop. Obligations with regard to the refund of payments must be met within 30 days. For you this period begins with the dispatch of the merchandise or the send date of the return request, for us with the receipt.

The costs of your order will be charged to your credit card, Paypal or bank account. In case of a return, your relevant card or bank account will be credited. However, any losses that are caused by currency fluctuations will not be refunded.

If you have any queries considering your return rights, please contact our
customer care management: contact@vanessabaernthol.com